Wheelset Warranty Policy
YOELEO / GEN MTB / QIANKUN Wheels Warranty
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3-Year Warranty against defects in materials or workmanship (starts on the day you receive your wheels).
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6-Month Warranty for wear-and-tear parts (manufacturing defects only).
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Applies to first owner only (purchased new from Yoeleo or an authorized dealer/distributor).
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Damage from crash/impact/misuse/incorrect installation is not covered, but may qualify for Crash Replacement.
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Coverage Period
A. 3-Year Limited Warranty Yoeleo warrants your wheel(s) against manufacturing defects in materials or workmanship for 3 years from confirmed delivery date (“date received”). If delivery date is unavailable, the start date is the shipping date.
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What’s Covered
If a defect is confirmed within the applicable warranty period, Yoeleo will, at its discretion:
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Repair the wheel/component, or
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Replace the defective component, or
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Replace with the same model or the closest available equivalent (including updated versions)
Covered components may include (non-exhaustive): rims, hubs, and freehub body
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Who Is Eligible
This warranty applies to the first owner only of a wheelset/wheel purchased new from Yoeleo or an authorized Yoeleo dealer/distributor.
To submit a claim, you must provide:
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Proof of purchase (invoice/order confirmation)
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Wheel serial number(s)
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Photos/video and a description of the issue
Product registration is recommended to speed up verification, but proof of purchase and serial number remain the key requirements.
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What’s Not Covered (Exclusions)
This warranty does not apply to damage or issues caused by:
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Incorrect installation, adjustment, or maintenance
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Crash, impact, abuse, neglect, or improper use
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Modifications (excluding routine maintenance by a qualified mechanic)
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Commercial/rental use
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Cosmetic damage (scratches, chips, decal wear)
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Normal wear and tear
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Use outside published limits (rider weight limits, tire pressure limits, intended riding category)
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Tire Pressure & Rider Weight Guidance
Each model has specific rider weight limits and tire pressure guidance. Always follow the product page or technical guide for your wheel model.
If a model-specific limit is not available, the following general maximums apply unless Yoeleo states otherwise:
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Road Clincher: up to 120 psi
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Road Tubeless: up to 90 psi
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MTB: up to 65 psi
120kg is the maximum system weight including luggage and gear in your total rider weight.
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Shipping, Labor, and Costs
Yoeleo aims to be practical and fair:
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If a confirmed manufacturing defect occurs within 90 days of delivery, Yoeleo covers the warranty remedy and outbound shipping for warranted parts.
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If confirmed after 90 days, Yoeleo covers the warranted parts/remedy; shipping and logistics costs may be borne by the customer unless local law requires otherwise.
Local shop labor (tire install, rotor/cassette transfer, bearing installation, etc.) is not automatically covered unless authorized by Yoeleo.
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How to Submit a Warranty Claim
Contact Yoeleo support (or your authorized dealer/distributor) with:
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proof of purchase
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serial number(s)
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clear photos/video
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rider weight (including luggage), tire size, tire pressure, usage type, and service history
Yoeleo may require return for inspection before approval and replacement.
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Return Instructions
Please remove all accessories and items not included in your original purchase. Do not send:
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tires/tubes/rim tape (unless requested), cassettes, rotors
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skewers/thru-axles (unless supplied), sensors/magnets/computer mounts
Yoeleo is not responsible for loss/damage of non-warranty accessories returned with the wheels.
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Crash Replacement (If Not Covered by Warranty)
If the issue is determined to be caused by crash/impact or other non-warranty reasons, Yoeleo may offer a Crash Replacement option (discounted replacement rim/wheel/wheelset), subject to eligibility and region/model availability.